Datacenter Technician Data Center Operations H/F - Amazon

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a skilled Data Center Technician with a passion for technology to help us expand our cloud to the next level. You may be the primary point of contact for both internal teams (such as Network Engineers, Systems Engineers, and Software Developers) and external partners (Hardware Vendors, Contractors, and Service Providers). You'll be working in large-scale, high-density data centers where you'll help change the face of cloud technology in the region.

At AWS, career progression is part of our culture. Whether your path leads to Systems, Network, or Database Engineering, Software Development, AWS Support, Technical Operations, or Project Management, we'll work with you to create a development plan that helps you reach your goals - starting from Day One.

Please apply with your updated CV in English.


Key job responsibilities
Problem Solving
- Maintain high system reliability by prioritizing and resolving trouble tickets efficiently
- Serve as an escalation point and technical troubleshooter for systems and network hardware issues
- Investigate and resolve complex Linux server issues
- Troubleshoot virtualization service problems

Technical
- Troubleshoot technical issues across systems, networking, and power/mechanical domains
- Remediate physical layer outages in systems and networks, including power-related problems
- Participate in data center power and cooling events

Operations
- Work rotating shifts to meet 24/7 on-call requirements
- Install and configure server racks per internal SLAs
- Triage and resolve trouble tickets for all devices in the assigned region
- Act as the data center point of contact for high-severity issues
- Replace server and network device components as needed
- Ensure correct rotation of spare parts
- Contribute to uptime improvement metrics
- Enforce Amazon's security best practices
- Collaborate with third-party vendors, contractors, and remote support teams

Project Management
- Participate in and deliver high-impact small to mid-scale projects
- Attend team meetings for metric analysis and project status updates
- Contribute to building the world's largest cloud infrastructure

Mentoring
- Share knowledge and support team members in developing their technical skills and best practices


A day in the life
As a Data Center Technician, no two days are the same. You might start your morning reviewing support tickets and prioritizing the day's interventions. From there, you could be installing new servers in racks, diagnosing a network issue, or performing preventive maintenance on critical equipment.

You'll work at the heart of our infrastructure, collaborating with cross-functional teams - network engineers, operations managers, and vendors. Each day brings new technical challenges that allow you to grow your skills and have a direct impact on the reliability of AWS services used by millions of customers worldwide.

You'll also have the opportunity to mentor colleagues, contribute to continuous improvement projects, and help shape the evolution of our practices and team. AWS provides assistive lifting equipment to support the physical aspects of the role, ensuring a safe and comfortable working environment for everyone.


About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. That's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

- Server hardware troubleshooting experience, including server booting processes (POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID)
- Knowledge of network protocols (TCP/IP, Ethernet) and network hardware (copper/fiber cabling, switches, routers)
- Linux administration knowledge
- Good level of English

- Strong understanding of Linux/Unix administration
- Experience with remote access tools (console routers, IPMI, BMC)
- Network equipment installation and configuration experience
- Understanding of redundancy concepts (power feeds, ATS, server hardware, RAID, network connectivity)
- Project management experience
- Scripting experience (Bash, Python, Perl, Ruby, or similar programming languages)

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.